Shipping

Trust Panda offers a range of shipping options for your convenience. These are summarised below:

Local Pickup (Sydney, NSW Only) 

  • Your order will be available for pickup at Trust Panda HQ - 19 David Ave, North Ryde NSW 2113.

  • Open 9am-5pm Monday to Friday excluding NSW public holidays.

  • Valid Government Issued ID that matches your payment method will be required.

  • As per NSW Government Public Health Orders we are currently only able to provide service to fully vaccinated customers. ServiceNSW Check In and Proof of Vaccination (or proof of medical exemption) will be checked by our staff on arrival.

  • If you're unvaccinated or do not wish to provide proof of vaccination / exemption please select one of our alternate delivery options.

Australia (NSW/ACT/QLD/VIC/TAS/SA)

  • Serviced by Australia Post (Express Post, eParcel) and TNT Courier Australia Wide.
  • By default your order will be shipped by Australia Post (eParcel) at no additional cost, or AUD$30 for orders over $500. In Sydney, same day delivery serviced by StarTrack Courier is available at a cost of AUD $50 per order if ordered before 12PM noon.
  • Australia Post eParcel (Free Shipping) has been experiencing significant delays.
  • Some parcels are taking more than 14 days to be delivered, if you require your parcel sooner please select a premium delivery option at checkout.
  • SCEC Endorsed Tamper Evident Satchels are available at AUD $5 extra per order when used with the express shipping option. Please select this option during check out in the shipping options. You will receive your satchel number by email once it has been packed. 
  • TNT Overnight Express is available at a cost of AUD$30 per order.
  • Australia Post orders dispatched same day if ordered by 2pm AEST, TNT orders dispatched same day if ordered before 1PM AEST.
  • FIPS Keys are only available with TNT Overnight Express + SCEC Endorsed Tamper Evident Satchels at a cost of AUD $35 per order. FIPS Keys cannot be sent via any other method.

Australia - WA/NT

  • Serviced by Australia Post (Express Post, eParcel) and TNT Courier Australia Wide.
  • By default your order will be shipped by Australia Post (eParcel) at no additional cost, or AUD$45 for orders over $500.
  • Australia Post eParcel (Free Shipping) has been experiencing significant delays. 
  • Some parcels are taking more than 16 days to be delivered, if you require your parcel sooner please select a premium delivery option at checkout.
  • SCEC Endorsed Tamper Evident Satchels are available at AUD $5 extra per order when used with the express shipping option. Please select this option during check out in the shipping options. You will receive your satchel number by email once it has been packed. 
  • TNT Overnight Express is available at a cost of AUD$45 per order.
  • Australia Post orders dispatched same day if ordered by 2pm AEST, TNT orders dispatched same day if ordered before 1PM AEST.
  • FIPS Keys are only available with TNT Overnight Express + SCEC Endorsed Tamper Evident Satchels at a cost of AUD $50 per order. FIPS Keys cannot be sent via any other method.

New Zealand

  • Serviced from our Sydney Location via DHL.
  • Estimated delivery is 3-5 Business Days depending on destination in NZ.
  • AUD$15 per order (or local currency equivalent).
  • SCEC Endorsed Tamper Evident Satchels are available at AUD $5 extra per order when used with the express shipping option. Please select this option during check out in the shipping options. You will receive your satchel number by email once it has been packed.

Asia Pacific

  • Serviced from our Sydney Location via DHL.
  • Estimated delivery is 5-9 Business Days.
  • AUD$15 per order (or local currency equivalent)
  • SCEC Endorsed Tamper Evident Satchels are available at AUD $5 extra per order. Please select this option during check out in the shipping options. You will receive your satchel number by email once it has been packed.

Western Europe

  • Serviced from our Sydney Location via DHL.
  • Estimated delivery is 5-9 Business Days.
  • AUD$15 per order (or local currency equivalent)
  • SCEC Endorsed Tamper Evident Satchels are available at AUD $5 extra per order. Please select this option during check out in the shipping options. You will receive your satchel number by email once it has been packed.