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  • Privacy Policy

    Our Commitment to Respecting Your Privacy

    Trust Panda respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. We are committed to operating transparently and in line with our legal obligations based on your location.

    We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) and to the extent applicable, the EU General Data Protection Regulation (GDPR).

    We have a documented, third party audited Information Security Management System in place that assists us in managing the risk and security of your information.

    "Personal information" is information we hold which is identifiable as being about you. This includes information such as your name, email address, identification number, or any other type of information that can reasonably identify an individual, either directly or indirectly.

    If you want more information about this policy and our commitment to privacy you can get in touch with us:

    In Writing

    PO Box 801
    North Ryde BC, NSW, 1670




    +61 2 9157 4588

    Personal Information we Collect

    Trust Panda will, from time to time, receive and store personal information you submit to our website, provided to us directly or given to us in other forms.

    You may provide basic information such as your name, phone number, address and email address to enable us to send you information, provide updates and process your product or service order.

    We may collect additional information at other times, including but not limited to, when you provide feedback, when you provide information about your personal or business affairs, change your content or email preference, respond to surveys and/or promotions, provide financial or credit card information, or communicate with our customer support.

    Additionally, we may also collect any other information you provide while interacting with us.

    How we collect your information

    Trust Panda collects personal information directly from you in a variety of ways, including when you interact with us electronically or in person, when you access our website and when we engage in business activities with you. We may also receive personal information from third parties like payment processors, vendors or your employer if we're fulfilling an order via our employee direct delivery service. If we do, we will protect it as set out in this Privacy Policy.

    We use technology that is integrated into our Online Properties such as cookies, web beacons, and embedded URLs to provide us with automated data collection.This information may include unique identification numbers and other information about the specific device you are using, such as the hardware model, operating system version, web-browser software, your Internet Protocol (IP) address/MAC address/device identifier, device event information (such as crashes, system activity, and hardware settings, browser language, the date and time of your request and referral URL), broad geographic location (e.g., country or city-level location) and other technical data that uniquely identifies your browser. We may also collect information about how your device has interacted with our Online Properties, such as the pages accessed and other statistical information.

    By providing us with personal information, you consent to the supply of that information subject to the terms of this Privacy Policy.

    How we use your personal information

    Trust Panda may use personal information collected from you to provide you with information about our products or services. With your consent, we may also make you aware of new and additional products, services and opportunities available to you.

    Trust Panda will use personal information only for the purposes that you consent to. We group the use of this information as follows:

    Communications and Transaction Processing. We use your information to communicate with you, respond to your requests, and provide the information you requested. We also use personal data, including financial, credit card, and payment information, to process transactions.

    Provision, Administer, and Support Your Account. We use your information to provide our products and manage your account. Examples include managing product downloads, access to our order tracking, B2B and support portals, providing support and recommendations, and sending other administrative or account-related communications.

    Manage Your Customer Experience. We use your information to maintain accurate contact and registration data, deliver support, and to offer products, services, and features. We also use your data to deliver personalised communications and create recommendations based on your use of our products, services, features, and your visits on our websites.

    Advertising. We use your information to provide personalised advertising to you per your privacy preferences settings and applicable law. We might also share some of your information with marketing service providers and digital marketing networks to present advertisements that might interest you. This may involve the use of Automatic Data Collection Tools. 

    Facilitate and Evaluate Use of the Online Properties. We use your information to provide the websites and web applications, to facilitate your use of the websites and web applications (such as facilitating navigation and the login process, preserving information between sessions and enhancing security), to improve quality, to evaluate page response rates and personalize and determine content.

    Business Operations. We use your information to conduct ordinary business operations, e.g., business research and analytics, corporate reporting and management, staff training and quality assurance purposes.

    Security. We use the information to maintain the integrity and security of our websites, products and services and preventing and detecting security threats, fraud, or other criminal or malicious activity that might compromise your information or the information of other customers or website visitors.

    Third Party Social Networks. We may use personal data to interact with you on third party social networks (subject to that network's terms of use).

    Comply with Law. We use your information as required to be compliant with applicable laws, regulations, court orders, government, and law enforcement requests.

    Other Legitimate Business Purposes: We may use your information when it is necessary for other legitimate purposes, such as protecting Trust Panda's confidential and proprietary information.

    If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases.

    Behavioural Advertising

    As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
    You can opt out of targeted advertising by using the links below:
    - Facebook: https://www.facebook.com/settings/?tab=ads
    - Google: https://www.google.com/settings/ads/anonymous
    - Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
    Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
    Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

    Disclosure of your personal information

    Trust Panda may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this privacy policy.

    If we do disclose your personal information to a third party, we will protect it in accordance with this privacy policy.

    For business, government and enterprise customers some product vendors require us to provide sales reporting that includes your company name and product volumes, where this occurs we will limit this to the minimum required - in most cases this will include your company name, product and product quantities.

    General Data Protection Regulation (GDPR) for the European Union (EU)

    Trust Panda will comply with the principles of data protection set out in the GDPR for the purpose of fairness, transparency and lawful data collection and use.

    We process your personal information as a Processor and/or to the extent that we are a Controller as defined in the GDPR.

    We must establish a lawful basis for processing your personal information. The legal basis for which we collect your personal information depends on the data that we collect and how we use it.

    We will only collect your personal information with your express consent for a specific purpose and any data collected will be to the extent necessary and not excessive for its purpose. We will keep your data safe and secure.

    We will also process your personal information if it is necessary for our legitimate interests, or to fulfil a contractual or legal obligation.

    We process your personal information if it is necessary to protect your life or in a medical situation, it is necessary to carry out a public function, a task of public interest or if the function has a clear basis in law.

    We do not collect or process any personal information from you that is considered "Sensitive Personal Information" under the GDPR, such as personal information relating to your sexual orientation or ethnic origin unless we have obtained your explicit consent, or if it is being collected subject to and in accordance with the GDPR.

    You must not provide us with your personal information if you are under the age of 16 without the consent of your parent or someone who has parental authority for you. We do not knowingly collect or process the personal information of children.

    Your rights under the GDPR

    If you are an individual residing in the EU, you have certain rights as to how your personal information is obtained and used. Trust Panda complies with your rights under the GDPR as to how your personal information is used and controlled if you are an individual residing in the EU

    Except as otherwise provided in the GDPR, you have the following rights:
    a. to be informed how your personal information is being used;
    b. access your personal information (we will provide you with a free copy of it);
    c. to correct your personal information if it is inaccurate or incomplete;
    d. to delete your personal information (also known as "the right to be forgotten");
    e. to restrict processing of your personal information;
    f. to retain and reuse your personal information for your own purposes;
    g. to object to your personal information being used; and
    h. to object against automated decision making and profiling.

    Please contact us at any time to exercise your rights under the GDPR at the contact details in this Privacy Policy.

    We may ask you to verify your identity before acting on any of your requests.

    Hosting and International Data Transfers

    Information that we collect may from time to time be stored, processed in or transferred between parties or sites located in countries outside of Australia. These may include, but are not limited to the USA, Philippines, Singapore, Hungary and Ireland.

    We and our other group companies have offices and/or facilities in Australia, Hungary, Philippines and the USA. Transfers to each of these countries will be protected by appropriate safeguards, these include one or more of the following: the use of standard data protection clauses adopted or approved by the European Commission which you can obtain from the European Commission Website; the use of binding corporate rules, a copy of which you can obtain from Trust Panda's Data Protection Officer.

    The hosting facilities for our website are situated in Australia and the USA.

    Transfers to each of these Countries will be protected by appropriate safeguards, these include one or more of the following: the use of standard data protection clauses adopted or approved by the European Commission which you can obtain from the European Commission Website; the use of binding corporate rules, a copy of which you can obtain from Trust Panda's Data Protection Officer.

    Our Suppliers and Contractors are situated in Australia, Hungary, Swede and the USA. Transfers to each of these Countries will be protected by appropriate safeguards, these include one or more of the following: the use of standard data protection clauses adopted or approved by the European Commission which you can obtain from the European Commission Website; the use of binding corporate rules, a copy of which you can obtain from Trust Panda's Data Protection Officer.

    You acknowledge that personal data that you submit for publication through our website or services may be available, via the internet, around the world. We cannot prevent the use (or misuse) of such personal data by others.

    Security of your personal information

    Trust Panda is committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.

    Where we employ data processors to process personal information on our behalf, we only do so on the basis that such data processors comply with the requirements under the GDPR and that have adequate technical measures in place to protect personal information against unauthorised use, loss and theft.

    The transmission and exchange of information is carried out at your own risk. We cannot guarantee the security of any information that you transmit to us, or receive from us. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that personal information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.

    Access to your personal information

    You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth), and to the extent applicable the EU GDPR. If you would like a copy of the information which we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please email us at privacy@trustpanda.com.au.

    We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act or any other applicable law.

    Complaints about privacy

    a. If you have any complaints about our privacy practices, please feel free to send in details of your complaints to privacy@trustpanda.com.au. We take complaints very seriously and will respond shortly after receiving written notice of your complaint.

    Changes to Privacy Policy

    Please be aware that we may change this Privacy Policy in the future. We may modify this Policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on our website or notice board. Please check back from time to time to review our Privacy Policy.

    Third party sites

    Our site may from time to time have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that Trust Panda is not responsible for the privacy practices of other such websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personal identifiable information.