Following the Reserve Bank of Australia's Review of Merchant Card Payment Costs and Surcharging, published in March 2026, the Australian payments landscape is set to change materially from October 2026. Card networks will be permitted to impose no-surcharge rules on consumer transactions, effectively ending retail surcharging on eftpos, Mastercard, and Visa across designated consumer payment systems.
We want to be clear about our position - both for our retail customers and for the businesses and resellers we work with.
Retail customers: no surcharges, full stop.
Trust Panda has always absorbed merchant card acceptance fees for retail purchases. You will never see a payment surcharge added at checkout, regardless of your payment method. This has been our policy since day one, and the RBA's reforms don't change it - they simply reflect the direction we've always taken.
Business and reseller customers: transparent pass-through on card payments.
We work with a broad range of business customers - IT resellers, managed service providers, security consultants, and enterprise procurement teams - who purchase YubiKeys, Faraday products, and related security hardware in volume.
Quotes and pricing provided to business customers reflect the cost of goods and applicable margins. They do not incorporate the cost of card acceptance. Where a business customer elects to pay by card at the point of settlement, the merchant fee for that transaction is passed through at cost. This approach is consistent with standard B2B commercial practice and is explicitly preserved under the RBA's regulatory framework, which focuses its consumer protections on retail transactions rather than commercial procurement.
Business customers seeking to avoid card acceptance costs are welcome to settle by bank transfer (BSB/account or PayID), which carries no additional fees.
For any questions about payment terms or to discuss options ahead of a purchase, please contact our team directly.
